Designed to optimize technician workflow, VC-Backed UpKeep’s CMMS “removes work from work orders” [New Podcast]
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In this week’s episode of Thomas Industry Update Podcast, Thomas CMO Shawn Fitzgerald speaks with CEO and Founder of Interview Ryan Chan, chemical engineer and production process professional. Maintenance, a CMMS solution that recently secured a $ 36 million Series B funding round, helps industrial enterprises maintain security and maximize uptime from a convenient mobile device.
Chan uses an effective anecdote to describe the contribution of maintenance to industrial space. “We are removing work from work orders,” he explains. “Basically what we want to do is make the life, life and work of technicians in the field easier. “
Focus product development on the end user
Not only does UpKeep aim to make life easier for technicians in the field, the entire system has been designed with those users in mind. Chan explains that while the software is likely purchased by higher-level management, it is designed specifically for the needs of technicians.
“The basic principle was that we were going to build a solution for the technicians because we saw that [our] competitors were selling nice reports and dashboards, but they didn’t have the data to back them up – because there was no adoption among techs, end users, ”Chan explains. “So we turned the tide. We said we were going to start with the technicians because they are the source of the data, and we deliberately didn’t start with the VP of operations [or] C-level executives in mind. Instead, we basically said we’re going to build for the techs and make sure they have the best experience. “
Simplify workplace safety
With the onslaught of tough new safety measures for industrial workplaces in light of COVID-19, managing workplace safety has become increasingly complicated almost overnight. To help its users navigate the confusing new regulations, Chan explains that Upkeep has added a diverse library of COVID-19 resources to help industrial business leaders understand the changes they will need to implement and the data they will need to implement. they will need to track their operations. .
“What we have seen from each of our customers is that they face the same thing: ‘How can I reopen our facility safely?” And “How can I operate our facility safely? during a global pandemic? ”says Chan.“ We wanted to help. We’ve compiled a list of over 100 different checklists and audits to safely reopen your facility during COVID-19. It’s a super simple library that you can search [based on your facility type] and download the correct checklist, import it into UpKeep and start running your audits and compliance from UpKeep daily, weekly, [or] monthly basis. “
Staying one step ahead with Industry 4.0
As the CEO of a mobile software company, Chan is a great advocate for the future capabilities and various innovations of Industry 4.0. “Industry 4.0 is a fascinating revolution,” he says. It encourages industrial companies, large and small, to learn about the benefits that digital transformation can bring to their facilities.
Chan explains that companies looking to get ahead of the adoption curve should focus on two things:
- Understand the importance of the cloud
- Prioritize IoT adoption
“Apart from tech and having the cool and shiny new thing and more deployments, I really think the cloud is important because of [how it] really free [data storage and capabilities]. Now you can start wrapping up several different data sources instead of having different data silos and trying to export them into an Excel spreadsheet and trying to merge the two, ”he says. As all the data is stored in the cloud, you can generate really interesting reports on finance, production, maintenance, parts and purchasing. ”
Chan believes the IoT offers a similar promise. “When people think of IoT a lot, it’s actually not all that new. SCADA systems, API, [those] have been around for decades, “he explains.” To me, IoT … just lowers the barrier of entry so you can start remotely monitoring more equipment at a much higher cost low.”
Maintain safety and efficiency with the help of Industry 4.0
Read more on Chan’s tips for avoiding common industry 4.0 adoption pitfalls and how industrial business leaders should start collecting and analyzing data for evidence-based decision making. data, listen to the latest episode of the Thomas Industry Update podcast, now available to stream on the following platforms:
Image Credit: Thomas Industry Update Podcast.